Cisco Collaboration Systems Engineer UCCE UCM
Cisco Collaboration Systems Engineer UCCE UCM
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Job Description
Job Title: Cisco Collaboration Systems Engineer (UCCE & UCM)
Location: San Jose CA (Onsite)San Jose CA (Onsite)
Duration/Term: Long Term Contract
Job Description:
We are seeking a Cisco Collaboration Technical Services Engineer responsible for delivering comprehensive technical services in Solutions focusing on Advocacy Planning Design Implementation Release Management Security Patch Management Capacity Management High Availability and Optimization services. This role involves assisting in the design integration and maintenance of the technical infrastructure and services for the Unified Cisco Contact Center Enterprise (UCCE) Solution ensuring effective communication with large Enterprise and Service Provider customers/partners via cloud services.
Key Responsibilities:
- Service Delivery: Deliver Cisco Collaboration technical services including planning design and implementation of solutions.
- Design & Maintenance: Assist in the design integration and maintenance of the UCCE Solution throughout the technology lifecycle.
- Upgrades Planning: Plan platform infrastructure and software upgrades aligned with Lifecycle Management goals.
- Relationship Building: Build consultative relationships with SMEs to develop innovative solutions.
- Troubleshooting & Support: Troubleshoot maintain and upgrade complex hardware/software systems; act as an escalation point for production support incidents.
- Market Awareness: Stay updated on relevant competitive solutions products and services.
- Capacity Planning: Identify design requirements and provide recommendations for capacity and future direction.
Qualifications:
- Education: Bachelors degree in Computer Science Information Technology or a related field.
- Experience: Proven experience in Cisco Unified Contact Center Enterprise (UCCE) technologies and Cisco voice applications.
- ThirdParty Products: Strong understanding of thirdparty products such as Appspace eGain Avaloque Calabrio and Acqueon.
- Technical Skills: Handson experience with VXML gateways VVBs SIP proxy and routine system administration tasks.
Key Skills:Cisco UCCE Cisco CVP Cisco IP/IVR Cisco CTIOS Cisco Finesse CUIC VXML gateways SIP proxy Cisco CUCM Cisco Unity Connection Voicemail Cisco Presence Expressway MRA OS/application patches upgrades backups.
Employment Type
Full Time
