Apptad - Tech Lounge Support
Apptad - Tech Lounge Support
Posted on :
27-10-2024
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Job Description
Job Title: Apptad Tech Lounge Support
Job Location: Santa Clata California (Day 1 onsite)
Job Duration: LongTerm
Job Location: Santa Clata California (Day 1 onsite)
Job Duration: LongTerm
Job Description
- Minimum 35 Years of experience in Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows Mac OSX
- Linux iOS and Android platforms. This includes troubleshooting hardware and software issues resolving
connectivity problems and assisting with system configurations. This also includes coordination with the OEM
vendor for warranty laptop/ desktops. - CrossPlatform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows
systems applications and services to facilitate efficient workflow and collaboration among users. - New Hire Induction: Ensure active participation in New Hire indication program under the guidance of customer.
- Tech Refresh: Execute Tech refresh of eligible devices in line with customer guidelines.
- User Training and Education: Conducting user training sessions and creating educational resources to enhance
users proficiency with MAC and Windows systems applications and productivity tools. This helps users leverage
technology effectively and reduce reliance on IT support for common tasks. - System Administration: Managing and maintaining MAC and Windows systems including performing software
installations updates and configurations. This ensures that systems are uptodate secure and optimized for
performance. - Asset Management: Tracking and managing hardware and software assets including inventory management
license compliance and asset lifecycle management for both MAC and Windows devices and applications. - Site Support: Rack network power and support for servers switches APs UPS units and other equipment as
needed and with support of the global IT specialist teams.
Employment Type
Full Time
Key Skills
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