Technical Customer Service Representative
Technical Customer Service Representative
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Job Description
Duration: 12 Months
Must be able to travel and train to Lisle IL and/or Woodridge IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.
MUST HAVES:
- Strong computer skills (MS Outlook teams ECT.) (Proficient at typing and navigating various computer programs)
- Excellent written and verbal communication (Will need to report out on high visibility repairs)
- Basic automotive or truck technical knowledge (intermediate would be ideal) (Parts catalog / ordering experience is a plus)
- Ability to multitask and work under pressure
- Adapt to new frequent process and procedures quickly
- The team provides technical repair direction and support on all client proprietary products. We also work with our vendors to help resolve diagnostic and repair direction for our customers.
- Aid customers after the sale of a product via case file or telephone on regards to serviceable components on products. Asked to provide part numbers for customers using many PCbased systems and books other forms of reference may be used.
- Utilizing technical parts knowledge and understanding of vehicle operations to answer customer concerns. On occasion calling the customer if the information they provide is not sufficient
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full Time
