IT Manager

Roles and responsibilities

The Deputy IT Manager for Applications will be responsible for overseeing the organization's business applications portfolio, with a particular focus on ERP systems and enterprise applications. This role combines technical expertise with leadership capabilities to ensure optimal system performance and team management.

Key Responsibilities

Technical Leadership

• Lead the development, implementation, and maintenance of business applications, particularly Microsoft Dynamics 365 and HR systems
• Oversee system integrations, upgrades, and enhancement projects
• Ensure system security, reliability, and performance
• Provide technical guidance and problem-solving support to the team
• Develop and maintain technical documentation and standard operating procedures

Team Management

• Lead and mentor a team of application developers and system analysts
• Coordinate work assignments and monitor team performance
• Foster a culture of continuous improvement and innovation
• Conduct regular team meetings and performance reviews
• Identify training needs and professional development opportunities

Project Management

• Plan and execute IT projects related to business applications
• Manage project schedules, resources, and budgets
• Monitor project progress and ensure timely delivery
• Identify and mitigate project risks
• Report project status to senior management

Stakeholder Management

• Collaborate with department heads to understand business requirements
• Manage vendor relationships and contracts
• Communicate effectively with users across all organizational levels
• Present technical solutions to non-technical stakeholders
• Build and maintain strong working relationships with internal and external partners

Desired candidate profile

• Bachelor’s degree in computer science, Information Technology, or related field

Technical Skills

• Extensive experience with Microsoft Dynamics 365 implementation and administration
• Strong understanding of HR systems and integrations
• Proficiency in programming languages and development frameworks
• Experience with database management and SQL
• Knowledge of system architecture and integration patterns
• Understanding of IT security best practices

Experience

• Minimum 5-7 years of experience in IT applications management
• Proven track record of successful project delivery
• Experience leading and managing technical teams
• Demonstrated expertise in ERP systems, particularly Microsoft Dynamics 365

Soft Skills

• Excellent leadership and team management abilities
• Strong project management and organizational skills
• Superior communication skills (written and verbal)
• Problem-solving and analytical thinking capabilities
• Ability to work under pressure and meet deadlines
• Strong stakeholder management skills

Preferred Qualifications

• PMP or similar project management certification
• Experience with agile methodologies