Food and Beverage Server

Roles and responsibilities

o understand and perform all aspects of bar maintenance in terms of opening, closing, cleaning procedures and general procedures daily. To understand all aspects of product knowledge for the creation and dispense of drinks and for table maintenance. To act as directed by seniors. To give the highest standards of hospitality at all times. To consistently improve upon personal standards of professionalism.

Essential Duties and Responsibilities

Guest satisfaction

•Ensures to deliver the brand promise and always provide exceptional guest service.

•Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.

•Ensures that all guest and associate complaints are resolved in a quick and efficient manner.

•Maintains positive guest and associate interactions with good working relationships.

Operations

Guests

•Ensure that the guests' dining experience is one to remember.

•Maintain a high-profile during service whilst being polite and helpful.

•Promote and establish a regular guest base, remember their likes and dislikes.

•Smile and maintain eye contact with the guests.

•Provide prompt, unobtrusive, attentive service.

•Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform.

•Maintain a high standard of personal hygiene.

Prior to Service

•Report for duty on time and be prepared for your shift. Adhere to agreed break times.

•Ensure the bar has had all required opening procedures adhered to prior to starting a shift.

•Ensure all MEP requirements have been met prior to service.

•Requisition all necessary supplies.

•Transport supplies from storeroom to bar set-up area and make sure enough ice is in stock.

•Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.).

•Check condition and cleanliness of blender, shaker and other tools.

•Check the temperature of refrigeration units.

•Ensure all out of stock items have been issued in the correct format.

•Ensure all stocks have been brought from cellars in the appropriate manner and time.

Desired candidate profile

Take instructions from your supervisor and manager, anticipate their requirements.

•Control and manage your section.

•Serve within the structure of the order of service.

•Respond to any menu/drinks queries with knowledgeable answers.

•Ensure that individual Mise en Place for each order is known and placed on table.

•Understand customers to be prioritized - SAGs unhappy customers, regulars etc.

•Ensure your working environment remains clean and tidy.

•Ensure the guests’ needs come first.

•React promptly and deal with any issues, complaints, breakages, spillages in the correct manner.

•Communicate any unresolved issues to the supervisor.

•Provide a consistent positive attitude when dealing with other associates.

•To provide excellent teamwork to assist others.

After Service

•Ensure the bar is re-stocked and rubbish is removed.

•Re-establish MEP requirements.

•Ensure everything is left clean and tidy.

•Report any outstanding issues to the Supervisor/Head Bartender/Bar Manager.

•Follow closing procedures precisely.

•Ensure the cellar spaces are maintained in the appropriate manner.

General Focus

•To have a full working knowledge of all beverage items, including wines.

•To have a full knowledge of spirits, beers, wines, alcoholic and nonalcoholic beverages.

•To have a full understanding of all items of equipment, their uses, and where they are kept.

•To have a thorough working knowledge of the POS system.

•To have a full knowledge of bar OS&E and drinks garnishes

•To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.

•Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.

•Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.