CRM Integration Architect III
CRM Integration Architect III
Posted on :
26-10-2024
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Job Description
Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).
Key Responsibilities:
- Salesforce Configuration and Implementation:
- Analyze county departments needs requirement documents to develop Salesforce solutions that address specific operational challenges.
- Configure and customize Salesforce features including dashboards workflows reports and APIs to ensure the platform aligns with department goals.
- Work with Enterprise apps to migrate data from legacy systems into new Salesforce instance.
- Execute the deployment of new Salesforce features updates and explore integrations with existing applications such as Microsoft Outlook.
- Stakeholder Engagement and Collaboration:
- Work closely with Applications Architect to confirm business requirements and translate them into Salesforce configurations.
- Conduct regular demonstrations and presentations to inform and train Enterprise Apps staff on Salesforce functionalities and created flows.
- Update Jira tasks as work is completed in real time to ensure project transparency.
- Support and Maintenance:
- Provide documentation for technical support for Enterprise Apps troubleshooting issues and providing solutions in a timely manner related to transition.
- Monitor and optimize the performance of Salesforce applications adjusting where necessary to meet county goals.
- Training and Documentation:
- Develop comprehensive user manuals guides and training materials.
- Train Enterprise apps on how to use Salesforce CRM and other requested government functions created by contractor.
- Maintain detailed records of system configurations workflows and custom solutions.
- Compliance and Best Practices:
- Ensure that all Salesforce implementations adhere to government standards including data security privacy policies and regulatory requirements.
- Change management will adhere to Milwaukee Countys process. Implementation partner will be expected to follow change management window and participate in weekly change management review meetings.
- All change management requests from Implementation partner must include Applications Architect for validation.
Qualifications:
Experience:
- 35 years of experience in Salesforce implementation particularly in government or public sector settings.
- Experience with Salesforce Public Sector Solutions Government Cloud or similar CRM tools in a government environment is highly desirable.
- Proven experience in system integration data migration and customization within Salesforce.
Certifications:
- At least one of the following certifications; Salesforce Administrator Salesforce Certified Implementation Expert or other relevant Salesforce certifications.
Technical Skills:
- Proficiency in Salesforce Lightning Our company Visualforce and thirdparty integrations.
- Strong understanding of public sector operations workflows and project management tools like Jira.
- Familiarity with SQL data mapping and reporting tools such as PowerBi.
Soft Skills:
- Good communication and interpersonal skills for effective collaboration Enterprise Apps Team.
- Strong analytical and problemsolving abilities.
- Ability to manage multiple tasks and meet project deadlines.
Preferred Qualifications:
- Experience working in or with county government entities.
- Knowledge of Agile project management methodologies.
- Experience implementing Salesforce for case management service requests and community engagement solutions.
Required Skills : PowerBI.NETSQL
Basic Qualification :
Additional Skills : Software DeveloperBig Data
Background Check : No
Drug Screen : No
Employment Type
Full Time
Key Skills
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