UCCE Engineer
UCCE Engineer
Posted on :
26-10-2024
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Job Description
Location : San Jose CA (Onsite)
- InDepth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
- Good understanding of Cisco UCCE Architecture deployment models and components.
- Hands on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands on experience in Cisco CVP Scripting.
- Good hands on experience in CVP Micro app and knowledge in VXML application.
- Good hands on experience in VXML Gateway configuration and troubleshooting.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
- Knowledge of Cisco Unified Communication technologies and products (CUCM CUCM IM&P CUC)
- Good understanding of various APIs SDKs and protocols used for automation: AXL REST SOAP
- Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
- Able to identify problems acquire ownership and deliver solutions at a high level of customer satisfaction.
- Excellent written and verbal communication interpersonal and presentation skills.
- Proven planning prioritization and organization skills
- ITIL Foundation level knowledge
Employment Type
Full Time
Key Skills
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