Operations Manager - FampB - Kitopi
Posted on :
26-10-2024
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1 Vacancy
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-10-2024
Job Description
Kitopi is the regions leading creator and partner for magical food experiences. With a purpose to satisfy the worlds appetite to create joy Kitopi operates a portfolio of both invested and franchised F&B brands serving as enablers in the industry by helping brands grow and scale in both the delivery and dinein spaces.
Launched in Dubai UAE in January 2018 Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021 Kitopi announced its $415 million Series C funding round led by the worlds largest techfocused investment fund the Softbank Group. This investment elevated Kitopi to Unicorn status making it the fastest Unicorn to emerge from the MENA region.
Kitopis growth has been fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) an inhouse suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap technological innovation data science artificial intelligence and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6000 employees Kitopi currently operates 200 locations across the UAE KSA Kuwait Bahrain and Qatar. It also operates its Customer Experience Center in Amman Jordan its Engineering Hub in Krakow Poland and its Robotics Hub in Odense Denmark.
The Business Manager is responsible for driving the companys business and increasing its revenue identifying and developing new business opportunities and building and expanding the presence of the company and its brands. Overseeing the daytoday operations and longterm success of the restaurants.
What Youll Do
Operational Management:
- Oversee and optimize daily restaurant operations.
- Ensure compliance with health and safety regulations with Quality control teams.
- Implement and maintain operational standards and procedures.
- Responsible for the performance of outlets including general appearance quality taste employees and profitability.
Financial Management:
- Help develop and manage budgets forecasting revenue and expenses.
- Monitor and analyze financial reports identifying areas for improvement.
- Analyzes sales labor inventory and controllable on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets.
- Implement costcontrol measures to maximize profitability.
Team Leadership:
- Recruit train and manage restaurant staff.
- Foster a positive work environment and team culture.
- Setting team KPIs.
- Conduct performance reviews and address employee concerns.
Customer Experience Quality:
- Ensure highquality customer service and Service excellence.
- Implement strategies to enhance the overall dining experience.
- Monitor Quality and Ratings and implement action plans to create impact.
- Address customer feedback and implement improvements.
- Marketing and Promotion:
- In Collaboration with Marketing teams develop and execute marketing strategies to attract customers.
- Collaborate with marketing teams to promote special events or offers.
- Monitor market trends and adjust strategies accordingly.
Strategic Planning:
- Help develop and implement business strategies to achieve financial goals.
- Identify opportunities for business growth and expansion.
- Lead the openings and closings of assets in existing and new territories.
- Stay informed about industry trends and competitors.
Regulatory Compliance:
- Ensure compliance with local business and health and safety regulations
- Stay updated on licensing requirements and coordinate renewals.
What Are We Looking For
- A minimum university degree in tourism & hotel management or Business administration is highly preferable.
- 6 years of experience in restaurant management or food service
- Minimum of 35 years of experience managing a restaurant specializing in IndoChinese cuisine is required.
- Experienced in operations management and business administration with responsibility for achievement of operations targets i.e. sales profit people management and procedural compliance.
- Experience in
- Thorough knowledge of company performance metrics product specifications and management systems
- Demonstrated track record of workplace achievement in the selection coaching and development of managerial employees
- Proven ability to drive customer satisfaction financial performance and employee satisfaction
Benefits
Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.- Be involved in customized workshops run by the Kitopi Academy.
- Have the chance to work in an international diverse and inclusive environment.
- Become part of one of the most caring communities out there.
- Free and unlimited access to a nutritionist.
- No Dress Code! (T&C applies).
- The famous team activities and social events bursting with fun.Inclusive private health insurance.
- Up to 50% discount on Kitopi brands.
- Annual leave as per the company policy.
- Flexible working hours to support worklife balance.
Additionally we offer:
Wellness spaces designed for mothers inclusive for all.- Monthly wellbeing programs to nurture your mental and physical health.
- Informative and empowering webinars to support your growth.
- Social Thursdays and Fridays across markets to gather and connect with colleagues.
Recruitment Process and Timeline
First you apply and our talent attraction team will review your profile. If your profile matches our requirements you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.
If you are shortlisted you will meet with our hiring managers. Depending on the role and its requirements you may need to attend 23 interview rounds. These rounds could include a case study roleplay trial assignment or live coding session which will be communicated to you in the initial conversation.
Upon successful completion of the interview rounds your recruiter will contact you to discuss the offer. We aim to complete this process within 23 weeks.
So what does it really mean to work at Kitopi
We are constantly striving to make Kitopi the best place to work by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe included and like they truly belong.
Kitopi is an equalopportunity employer. While we currently operate in 6 countries we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional a recent graduate or someone looking to return to the workforce after a break we encourage you to apply. We celebrate rich diverse backgrounds lifestyles and cultures and have a 0tolerance policy towards racism bigotry and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Along with offices in all the markets we operate in we also believe in a work from anywhere policy you get to choose the environment you operate in because we believe this will help you deliver work youre proud of.
Customerobsessed and techenabled at Kitopi we are a team of passionate humans who are on a mission together to satisfy the worlds appetite.
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