Desktop Support Engineer L1 CA
Desktop Support Engineer L1 CA
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join EXCIS a leader in innovative IT solutions as a Desktop Support Engineer. In this role you will provide exceptional technical support to our diverse user base ensuring seamless operation of desktop systems and applications. At EXCIS we value our employees and foster a collaborative environment where creativity and problemsolving thrive.Key Responsibilities:
- Respond to and resolve support requests from users via phone email or inperson delivering topnotch service.
- Install configure and maintain desktop hardware and software ensuring high performance and reliability.
- Troubleshoot and resolve technical issues related to operating systems applications and network connectivity.
- Provide user training and support for various software applications empowering users to maximize their productivity.
- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
Requirements
- Bachelor s degree in Information Technology Computer Science or a related field (or equivalent experience).
- Proven experience in desktop support or a similar role demonstrating strong problemsolving abilities.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Excellent communication and interpersonal skills with a customerfocused approach.
- Ability to work effectively both independently and as part of a team.
Preferred Skills:
- Experience with Active Directory and remote support tools.
- Knowledge of hardware components and peripherals.
- IT certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.
Benefits
Why Join EXCIS
- Be part of a forwardthinking company that invests in its employees professional growth and development.
- Work in a supportive and dynamic environment that encourages innovation and teamwork.
- Benefit from competitive compensation comprehensive benefits and opportunities for career advancement.
- Engage in exciting projects that challenge your skills and enhance your expertise in the IT field.
Hardware troubleshooting, Software troubleshooting, Networking basics, Remote access tools, Help desk ticketing systems, Teamwork, Mobile device support
Education
High school diploma or a similar educational qualification. CompTIA A+ or Microsoft Certified Technician Associate (MTA)
Employment Type
Full Time
