Location Houston Texas US
The position is 6 month only !
Responsibilities
- Assist with new hires and acquisitions.
- Follow all escalation procedures according to the service level agreement
- Use a remote control tool to assist end users when needed
- Provide an accurate record of each call in the incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan prioritize organize and complete work to meet established objectives
Must have
- ITIL
- Service Desk ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
- Driving license and own vehicle
- Must be 35 years in IT
- Must have own transportation and be willing to travel to multiple clinics in the area when needed.
- It will be onsite and remote with 2550 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions.