Network Architect with OmnichannelCall Center
Network Architect with OmnichannelCall Center
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Job Description
Role Description: .
This role is pivotal in designing and implementing integrated systems and processes that enhance customer experience and operational efficiency across all channels including call centers. The successful candidate will work closely with crossfunctional teams to ensure seamless communication and service delivery.
Key Responsibilities Develop and execute an omnichannel strategy that aligns with the organizations
business goals and customer service objectives. Design and implement solutions that integrate various communication channels including phone email chat/SMS. Analyze current operational pain points & processes and implement strategies to enhance efficiency and effectiveness. Collaborate across technical and business teams to ensure cohesive and effective omnichannel strategies. Ensure all processes and systems comply with relevant regulations and standards maintaining the highest level of data security and privacy.
Competencies: Enterprise Architecture IT ISCNSVoice NetworkCisco IT ISCNSContact CenterCisco
Essential Skills:
Bachelors degree in Business Administration Information Technology or a related field. A Master
s degree is preferred.
Minimum of 5 years of experience in a similar role with a proven track record in designing and implementing omnichannel strategies and call center operations.
Proficiency in telephony systems IVR and other relevant technologies.
Strong ability to analyze data identify trends and make datadriven decisions.
Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
Desirable Skills:
Demonstrated leadership and project management skills with the ability to lead crossfunctional teams and drive initiatives to completion. Creative and strategic thinker with strong problemsolving abilities.
Vijay Chaurasia Sr.Technical Recruiter
Bellsoft Technologies Inc.
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Employment Type
Full Time
