App Lifecycle - Systems Engineer UCCE UCM
App Lifecycle - Systems Engineer UCCE UCM
Posted on :
25-10-2024
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Job Description
App Lifecycle Systems Engineer (UCCE & UCM)
Location : San Jose CA (Onsite)
Contract
Responsibilities:
- Responsible for delivering Cisco Collaboration technical services in area of Solutions which includes Advocacy Planning Design Implementation Release Management Security patch management Capacity Management High Availability and Optimization services to large Enterprise and Service Provider customers/ partners via cloud services.
- Assists in the design integration and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
- Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
- Leverages consultative approaches in building relationships with SMEs both internal and external to develop solutions.
- Troubleshoot maintain upgrade and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades
- Keep uptodate on relevant competitive solutions products and services.
- Identify design requirements and recommendations for capacity technical prevalence and future direction
Technology:
- Designing Managing Cisco Unified Contact Center Enterprise technologies ( UCCE ) Cisco Customer Voice Portal (CVP) Cisco IP/IVR Cisco CTIOS Cisco Finesse CUIC.
- Good Understanding and work Experience in third party products like Appspace eGain Avaloque Calabrio Acqueon
- Must have hands on experience in VXML gateways VVBs SIP proxy.
- Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM)Cisco Unity Connection Voicemail Cisco Presence Expressway MRA solution Redsky.
- Experience with routine system administration tasks such as OS and application patches upgrades and backups of the voice environment
Employment Type
Full Time
Key Skills
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