LATAM Customer Service Agent 5 - 9405
LATAM Customer Service Agent 5 - 9405
Posted on :
25-10-2024
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Job Description
LOOKING FOR LATIN AMERICAN CANDIDATES RESIDING WITHIN LATIN AMERICAN REGIONS
Please submit your resume in ENGLISH otherwise your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Customer Service Agent 3
Work hours: Saturday Wednesday; 9am5pm EST (For the first week of training I would like the agent to work 9am5pm EST MondayFriday to properly shadow our team to set them up for success)
Pay Range: $900 $1000/month
Please submit your resume in ENGLISH otherwise your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Customer Service Agent 3
Work hours: Saturday Wednesday; 9am5pm EST (For the first week of training I would like the agent to work 9am5pm EST MondayFriday to properly shadow our team to set them up for success)
Pay Range: $900 $1000/month
Duties and Responsibilities:
- Responding to Customer Inquiries via Phone Email and Online Chat in A Timely and Professional Manner
- Resolving Customer Complaints and Issues Quickly and Effectively
- Providing Product and Service Information to Customers and Clients
- Maintaining Accurate Records of Customer Interactions and Transactions
- Proactively Identifying Opportunities to Improve Customer Experience and Satisfaction
- Assisting with Client Onboarding and Training
- Collaborating with Other Team Members to Achieve Organizational Goals
Requirements:
- 24 years of experience in a customer service role
- English Proficient
- Proficient with Microsoft Suite and Google Suite
- Familiar with CRM software (Zendesk) and can take a minimum of upwards 25 tickets an hour.
- Ability to remain calm and professional when dealing with difficult customers
- Strong problemsolving skills
- Ability to organize and manage multiple priorities
- Metrics Driven
- Customer Advocate
- Experience with Retention Programs
Employment Type
Full Time
Key Skills
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