Network Surveillance Engineer I
Network Surveillance Engineer I
Posted on :
25-10-2024
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Job Description
Network Surveillance Engineer I @ Littleton CO
Job Description
- Documenting incidents in the ServiceNow ticketing system and manage escalation processes as needed. Engaging and escalating issues with the Network Surveillance Engineer II team members when critical/time sensitive support and resolution is needed.
- Entering and updating trouble tickets with technical details and schedule/coordinate further troubleshooting.
- Supporting site monitoring/health checks following maintenance activities.
- Providing first level operational engineering support to detect incidents and troubleshoot problems.
- Reviewing network logs to discern state changes of network equipment.
- Managing fix bridges on large scale and/or high severity issues that involve multiple teams/participants including executive level communication.
- This position will be 24x7x365 on a fixed or rotational basis.
- Performing such other ancillary activities in support of the above as requested by DISH.
Responsibilities:
- Own responsibility for endtoend monitoring of the RAN EMSs & observability tools
- Own responsibility for Incident identification ticket logging & impact assessment in the Service Now ticketing tool
- Own responsibility of Market chat groups initial troubleshooting & necessary support
- Support site monitoring/health checks following maintenance activities (CRs)
- Oversee the incident management process and team members involved in resolving the incident as well as driving Ticket management analysis and followup until closure.
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
- Collaborate and escalate issues with the FIM Advance Ops Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
- Manage outage and emergencies including the agreed assurance KPIs & SLA.
- Work in close collaboration across multiple functions within Dish: RF Deployment & Integration teams Tech Dev Core Cloud Infra Network Engineering & Market teams.
- Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
- Own responsibility for Trouble Tickets updated with all the technical details and troubleshooting MOPs & templates
- Responsible to ensure the Open Incident backlog is at optimum levels
- Maintain the National Level Availability >99.50%.
- Manage internal external and customer incident escalations and followups as well as process adherence.
Skills Experience and Requirements
- Bachelor/Master degree or equivalent.
- Minimum of 35 years of telecom/wireless experience.
- Experience managing 4G/5G NOC shift environments and troubleshooting activities.
- Able to organize and prioritize dynamic schedules balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
- Knowledge of 5G functional components (Core RAN Network Transport PaaS and gNB configurations).
- Motivated to grasp higherlevel technology issues and troubleshoot to resolution.
- Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
- Reliable open and capable of working with minimum supervision.
- Flexible analytical thinker.
- Enthusiastic and keen to learn new technologies and approaches.
- Selfmotivated achievementoriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
- Focused on being detailoriented with strong organization skills.
- Displays ability to work in a fluid atmosphere handle multiple tasks and set priorities.
Employment Type
Full Time
Key Skills
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