Client Success Manager
Client Success Manager
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Job Description
Job Title: Client Success Manager
Location: Milwaukee WI
Travel Requirement: Local client site visits with approximately 20% outofstate travel
About MARS:
At MARS we pride ourselves on connecting humanity with technology embracing diversity and fostering an entrepreneurial mindset. Our mission is to deliver exceptional talent solutions to our clients while maintaining the utmost care for the people driving those solutions. We are looking for a Client Success Manager who shares these values and thrives in building strong meaningful connections with our client partners.
Job Summary:
The Client Success Manager is responsible for expanding MARSs market share by ensuring the delivery of the most effective talent solutions as well as identifying upselling and crossselling opportunities for our additional services. This individual will serve as a key advocate for our clients our Martian consultants and our internal delivery teams to create a seamless threeway partnership that meets and exceeds client expectations.
Key Responsibilities:
- Client Partnership & Growth:
- Meet regularly with client managers to understand their teams talent and technology needs positioning MARS as a trusted partner.
- Ensure successful delivery of MARSs talent solutions by working closely with client stakeholders gathering feedback and continuously improving service offerings.
- Upsell and crosssell MARSs portfolio of services by identifying new opportunities that align with client needs.
- Drive the expansion of MARSs market share at existing clients through relationshipbuilding and strategic initiatives.
- Talent Engagement & Management:
- Maintain regular contact with Martian consultants assigned to client projects to ensure their satisfaction and retention.
- Collaborate with client hiring managers to gather feedback on Martian consultants performance and address any concerns proactively.
- Foster a collaborative relationship between Martian consultants client hiring managers and MARS delivery success teams creating a true threeway partnership.
- Risk & Compliance Management:
- Ensure all risk and compliance requirements are met for client engagements.
- Stay informed of any regulatory changes and make sure MARSs processes align with these requirements.
- Performance Management:
- Monitor and meet the quarterly performance metrics set by clients aiming to consistently exceed expectations.
- Work closely with MARS delivery teams to guide demand forecasting and provide insights on balancing speed quality and cost in talent delivery.
- Ensure that existing Martian resources remain engaged and that they are effectively deployed to meet client goals.
- Travel:
- Regular visits to local client sites with approximately 20% travel outside the state.
Qualifications:
- Proven experience in account management ideally with a technology solutions provider or technology staffing provider.
- Strong understanding of client success strategies with a focus on upselling and crossselling services.
- Excellent interpersonal skills with a demonstrated ability to build genuine longlasting relationships with clients.
- Experience with metricdriven performance management and a deep care for the people involved in the delivery process.
- A strategic mindset with the ability to understand both client needs and the broader market landscape.
- Strong work ethic high attention to detail and a resultsdriven approach.
- Familiarity with risk and compliance practices in client services.
Preferred Skills:
- Experience in talent management or technology solutions.
- Ability to work autonomously and manage multiple priorities.
- Outstanding communication negotiation and problemsolving skills.
What We Offer:
- Attractive salary with toptier incentives and benefits.
- A dynamic supportive work environment where diversity and entrepreneurial thinking are core values.
- Opportunities for career growth and professional development.
Employment Type
Full Time
