Technical Analyst

Roles and responsibilities

We are seeking a detail-oriented and skilled Technical Reports Analyst to join our dynamic team in Taif, KSA. The successful candidate will play a critical role in analyzing technical issues and problems, facilitating effective communication with beneficiaries, and connecting them with the appropriate technical specialists. This position is vital for ensuring that our beneficiaries receive timely and accurate support, enhancing their overall experience with our services.

Key Responsibilities:

As a Technical Reports Analyst, you will be responsible for a variety of tasks that are essential for smooth technical operations. You will analyze technical reports, observations, and suggestions submitted by beneficiaries, identifying key issues and trends that need to be addressed. Serving as a liaison between beneficiaries and technical specialists, you will ensure clear communication and efficient resolution of technical problems. This requires a proactive approach to respond promptly to beneficiaries’ inquiries, offering effective solutions either directly or by coordinating with the relevant technical teams.

Utilizing Remote Desktop tools, you will provide real-time remote support to beneficiaries, which may include troubleshooting issues, guiding users through technical processes, or assisting with software installations. Maintaining comprehensive records of all interactions and resolutions to technical issues is crucial, as it helps in tracking the performance of our technical support efforts and identifying areas for improvement.

Additionally, you will assist in the development of technical documents and reports based on beneficiary feedback and observed trends in technical challenges. Your ability to communicate technical information clearly and concisely, both verbally and in written format, will be essential when engaging with various stakeholders, including citizens, employees, and representatives from both private and government sectors.

Collaboration will be a key aspect of your role, as you will work closely with cross-functional teams to enhance service delivery and address recurring technical problems. Staying updated with the latest technology trends and tools relevant to beneficiary needs and technical support will also be part of your ongoing professional development.

Desired candidate profile

Qualifications:

To be successful in this role, you should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field. A minimum of 1 year of experience in a technical support or related role is required. The ideal candidate will demonstrate preferred fluency in English, with the ability to communicate complex technical concepts clearly and effectively in both written and oral formats.

If you are a proactive problem solver with a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity to make a meaningful impact in our organization and the community we serve. Join us in delivering exceptional technical support and enhancing the experiences of our beneficiaries in Taif, KSA.