Raffles Service Agent Reservations
Raffles Service Agent Reservations
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
The Raffles Service Agent delivers friendly and professional service that meets guests reservation experience expectations prior to their arrival.
Primary Responsibilities
Delivers Friendly and Professional Service
- Ensures smooth operation of Raffles Service department by attending to incoming calls fax and emails that are pertaining to room reservation.
- Obtains all the necessary information to complete a room reservation in the Opera system i.e. stay dates flight details rates special requests and reservation notes.
- Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.
Focuses on Guest Experience
- Supports guests decision to proceed with the reservation by providing accurate information on the price room type availability and the amenities.
- Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.
Involvement in Wider Job Function Actions/Relationships
- Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
- Coordinates with other departments (Front Office Concierge Food and Beverage Raffles Spa Housekeeping and Butler) on the guests needs and requirements.
- Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates blackout dates and the need periods).
- Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
- Maintains an accurate and updated filing system of all correspondence.
- Is familiar with hotels credit policies and handles billing instructions correctly.
- Performs clerical and administrative duties.
- Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures guidelines and grooming standards.
- Supports Accor Corporate programs such as Planet 21.
- Ensures service standards and individual performance are aligned with Accor Hotels Values.
Qualifications :
Candidate Profile
Knowledge and Experience
- Minimum tertiary education or equivalent.
- Knowledge of and experience of relevant software applications spreadsheets word processing and database management.
- Minimum 1 year of relevant experience in the hotel industry.
Competencies
- Strong interpersonal skills with ability to communicate with all levels of colleagues.
- Serviceoriented with an eye for details.
- Ability to work effectively and contribute to the team.
- Multicultural awareness and ability to work with people from diverse cultures.
- Selfmotivated and energetic.
- Flexible.
- Displays initiative and creativity.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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