Front Office Team Member
Front Office Team Member
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Job Description
As our next Front Office Team Member you
- Are the face of Novotel Edinburgh Centre extending a warm welcome to our guests putting their wellbeing at the heart of everything you do while adding your personal touch to their stay.
- Ensure a wonderful guest experience.
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications :
- Prior experience working with Opera Cloud
- Fluency in English
- Customer Service
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job a career or a calling whatever brings you here we have something for you!
If you feel you are the right candidate for the role as our Front Office Team Member please click apply now! Wed love to hear from you!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
