drjobs Dealer Quality Process Specialist

Dealer Quality Process Specialist

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Job Location drjobs

Tokyo - Japan

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Quality & Process Specialist DOS & DCS

Location: Japan

Overview: The Quality & Process Specialist is responsible for ensuring adherence to franchise standards within the authorized retail network. This role involves supporting training and compliance efforts supervising workshop quality and enhancing customer satisfaction to uphold the companys reputation.

Key Responsibilities:

  • Implement and monitor franchise compliance.
  • Train and support national distributors and dealers.
  • Supervise quality in workshops and sales processes.
  • Recommend process improvements.
  • Ensure adherence to operating standards and guidelines.

Required Qualifications:

  • Relevant education or work experience.
  • Automotive industry experience preferred.
  • Fluent in English; willing to travel.
  • Valid driving license; proficient in Microsoft Office.
  • Strong communication negotiation and time management skills.
  • Initiative and understanding of legal issues.

Remote Work :

No

Employment Type

Full Time

Company Industry

About Company

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