Founding Customer Success
Founding Customer Success
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Job Description
Position: Founding Customer Success
Location: New York NY (Inoffice)
About the Company:
This cuttingedge company backed by Y Combinator is revolutionizing the trades industry with AIpowered sales agents. The founders two MIT engineers have rapidly scaled the company within the trilliondollar home services market using AI to close leads across multiple communication platforms. The company is experiencing exponential growth and is looking to continue transforming how small and mediumsized businesses (SMBs) operate.
Team Size:
Join a growing team where youll take ownership of customer success in an earlystage fastgrowing environment. With a small team size youll play a pivotal role in shaping the customer experience and building scalable processes.
About the Role:
As the Founding Customer Success hire you will lead customer success operations ensuring a seamless experience for clients. You will help grow the companys success while working directly with the leadership team to refine the product and platform based on feedback.
Key Responsibilities:
- Own the customer success journey providing exceptional support to B2B tech customers.
- Work closely with leadership to influence product development based on customer feedback.
- Help drive the companys rapid growth and customer retention.
- Navigate ambiguity and prioritize effectively in a fastpaced environment.
- Build scalable processes and lead a team as the company grows.
Requirements:
- 14 years of experience in customer success roles particularly in earlystage highgrowth environments.
- Experience supporting B2B customers in tech.
- Ability to work in a fastpaced highgrowth environment with high ownership and responsibility.
- Strong customer empathy and problemsolving skills.
- Excitement to work inoffice with the team in NYC.
Compensation & Benefits:
- Salary: Up to $130000
- Equity: 0.4%
- Benefits: Comprehensive health dental and vision coverage.
Open to relocation candidates: Yes
Remote Work :
No
Employment Type
Full Time
