Technical Support Associate
Technical Support Associate
Posted on :
25-10-2024
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Job Description
Job Responsibilities:
- Diagnose and troubleshoot technical issues including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution within agreed time limits
- Research and identify solutions to software and hardware issues
- Handson experience with Windows/Linux/Mac os environments
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk
- Excellent problemsolving and communication skills Ability to provide stepbystep technical help both written and verbal bs degree in Information Technology Computer Science or relevant field Additional certification in Microsoft Linux Cisco
Job Skills:
- Min HSC / Graduation
- Good communication skills
- Good Interpersonal Skills
- Good Command over the English language
- Flexible with Rotational shift
- Willing to Relocate
- Technical Experience will be the advantage
Employment Type
Full Time
Company Industry
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