Software Support Engineer
Software Support Engineer
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
- Provide technical support for software applications addressing customer inquiries and troubleshooting issues.
- Collaborate with development teams to identify reproduce and resolve software bugs and performance issues.
- Analyse application logs and system metrics to diagnose problems and recommend solutions.
- Develop and maintain documentation for troubleshooting procedures known issues and resolutions.
- Assist in software deployments upgrades and configuration changes as needed.
- Conduct root cause analysis on recurring issues to implement longterm solutions.
- Create maintain and optimise Datadog dashboards to monitor application performance and system
- health.
- Analyse metrics and alerts from Datadog to proactively identify and resolve potential issues before they
- affect customers.
- Participate in code reviews and contribute to the continuous improvement of software products.
- Stay uptodate with industry trends and emerging technologies to enhance support processes.
Requirements
- Bachelor s degree in Computer Science Software Engineering or a related field.
- 2 years of experience as a Software Support Engineer.
- Proficiency in one or more programming languages (Java Python C# JavaScript).
- Strong understanding of software development life cycle (SDLC) and application architecture.
- Experience with databases (SQL NoSQL) and familiarity with web technologies (HTML CSS JavaScript) is a
- plus.
- Familiarity with monitoring and observability tools specifically Datadog.
- Excellent problemsolving skills and a customeroriented mindset.
- Strong communication skills with the ability to convey technical concepts to nontechnical users.
- Ability to work effectively in a fastpaced collaborative environment.
- Familiarity with ITIL processes and best practices for technical support.
- Relevant certifications (AWS Microsoft) are a plus.
- Should be able to work in the Australian time zone.
Bachelor s degree in Computer Science, Software Engineering, or a related field. 2 years of experience as a Software Support Engineer. Proficiency in one or more programming languages (Java, Python, C#, JavaScript). Strong understanding of software development life cycle (SDLC) and application architecture. Experience with databases (SQL, NoSQL) and familiarity with web technologies (HTML, CSS, JavaScript) is a plus. Familiarity with monitoring and observability tools, specifically Datadog. Excellent problem-solving skills and a customer-oriented mindset. Strong communication skills, with the ability to convey technical concepts to non-technical users. Ability to work effectively in a fast-paced, collaborative environment. Familiarity with ITIL processes and best practices for technical support. Relevant certifications (AWS, Microsoft) are a plus. Should be able to work in the Australian time zone.
Employment Type
Full Time
Key Skills
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