Fintech Helpdesk Agent
Fintech Helpdesk Agent
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Job Description
About the Client:
We are the leading mobile pointofsale (mPOS) company in Europe revolutionizing payment solutions for small businesses. Over the past 5 years weve expanded across 31 countries empowering merchants with a seamless card payment experience using our innovative smartphonebased device. With transparency in pricing and a commitment to customer satisfaction we continue to redefine the industry.
Role Overview:
Position: Customer Service Advisor
Location: Porto
Languages: German (Native) English (B2)
Key Responsibilities:
Provide exceptional customer support to Germanspeaking merchants via phone email chat and social media platforms.
Address inquiries and troubleshoot issues related to our products and services ensuring prompt resolution.
Collaborate closely with crossfunctional teams such as Sales and Marketing to enhance customer experience and optimize service delivery.
Contribute to the continuous improvement of customer support processes to maximize merchant satisfaction.
Candidate Profile:
Previous experience in a Contact Centre or Customer Service role is preferred.
Proficiency in using technology (smartphones tablets computers) with ease.
Fluent in German (native level) and comfortable communicating in English (B2 level).
Excellent interpersonal skills with a patient and customercentric approach.
Strong problemsolving skills with a proactive and persistent attitude.
Organized capable of maintaining composure in highpressure situations.
Training and Benefits:
Training: 30day program Monday to Friday 08:00 17:00.
Training Salary: Approximately 660 EUR net (subject to conditions).
- Salary 22 978 EUR gross annually including:
Base Salary: 1271 EUR /month x 14 (gross) 17 794 EUR/year
Language adder (gross): 100 EUR/month x 12 1200 EUR/year
Skill adder (gross): 100 EUR /month x 12 1200 EUR/year
Attendance bonus (gross): 100 EUR /month x 12 1200 EUR/year
Meal allowance: 6 EUR /per working day (paid in meal card) 1 584 EUR/year
Performance Bonus: Up to 120 EUR /month x 12 (gross)
Health Insurance: Provided after contract signing.
Work Schedule: Monday to Sunday 08:00 19:00 (with possible extension to 21:00).
Days Off: Rotating basis ensuring worklife balance.
Workload: Fulltime 40 hours per week.
Join us in reshaping the future of mobile payments across Europe. If you are passionate about technology customer service excellence and thrive in a dynamic environment apply now to become part of our energetic team!
Joining deadline: 4/11
Relocation within and from outside Portugal is provided.
Remote Work :
No
Employment Type
Full Time
