Dynamics 365 CRM Technical Specialist
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Job Description
Customer Support & Issue Resolution
Take ownership of the technical and functional delivery of D365 products.
Identify classify provide guidance remedy for the issues reported to us by the Customers help desk
Conduct a rootcause analysis and recommend a suitable solution to remediate the root cause of the indicative Incident(s).
Provide information about the Identified Application environments to assist the Customers IT team with their change management process
Classify and review minor application/solution enhancement requests.
Detail the requirement with business users on need.
Deploy the enhancements will share the deployment package and will assist in deploying it in the clients environment.
Management and monitoring of applications services such as performance uptime or usage for the services related to Netiks developed application
Data and application migration including Data fixes or data remediation for the data directly related to D365 developed applications.
Perform final products testing and ensure that products meet the business requirements.
Ensure resources are made available for new product installation setup and testing.
Plan and prepare products delivery based on business requirements.
Team Collaboration & Documentation
Conduct training on newly delivered enhancements and ensure full client readiness to operate them.
Prepare and keep all product training manuals updated as per the business requirements.
Prepare FAQs User Guides or presentations as necessary for new products.
Product Knowledge & Customer Retention
Knowing our products inside and out so that he / she can answer questions easily.
Handle complaints provide appropriate solutions and alternatives in line with the agreed Service Level Agreement (SLA).
Follow the clients office working hours and holiday schedule.
Identify opportunities to enhance customer satisfaction and loyalty.
Suggest improvements to service processes to enhance customer experience.
Follow up with customers postinteraction to gauge satisfaction and offer further assistance
Requirements:
Bachelors degree in computer science
Developer background
Reading Logs
Configuration of D365 CRM Modules
Monitoring
Tracking and Solving Issues
Good knowledge in D365 MS SQL MS SQL reporting
Good knowledge in APIs and web applications
Good knowledge in Windows scheduler
Good knowledge of D365 deployment techniques
Good knowledge of MS TFS and ADO
Strong debugging skills with attention to details
Customer focused Excellent verbal and written communication and training skills
Strong relationship and teamworking skills
Decision making and problemsolving skills
Fluent in both languages English and Arabic
Remote Work :
No
Employment Type
Full Time
