Engagement Manager

Roles and responsibilities

The Engagement Manager is a member of the Professional Services team within the Customer Success department at Fairmarkit. Engagement Managers partner with Technical Architects on customer projects to configure and enable customers for a successful launch of the Fairmarkit platform. The Engagement Manager is responsible for project scope, timeline, and deliverables associated with customer projects. If you’re excited about making truly meaningful impacts in the daily lives of procurement teams and for expanding the opportunity for vendors to grow their businesses, we’d love to talk with you.

Responsibilities:

• Lead and manage several large enterprise implementations, across multiple time-zones, simultaneously.
• Maintain appropriate documentation and ensure projects are highly visible and accessible in a centralized platform.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Coordinate cross-departmentally with product, engineering, and customer success management to ensure customer implementations are enabled for long term success
• Adopt scalable processes for project management
• Prepare for and conduct monthly steering committee project meetings with executive stakeholders including representatives from both customer and Fairmarkit
• Lead customers through best practices for change management associated with Fairmarkit configuration and usage.
• Initiate change order requests as needed
• Identify and share information related to possible customer expansion opportunities with Customer Success Management
• Share customer product enhancement requests and business impact with customer success management and product teams.

Desired candidate profile

Skills:

• Exceptional presentation skills and a proven ability to demonstrate equal business stature with C-level executives
• Strong questioning and listening skills needed to deliver a consultative approach to challenges faced during implementation
• Outstanding organizational skills
• Successful at building and following processes that allow for efficiency and repeatability
• Excellent Communication and collaboration
• Proactive problem solving
• Relentlessly customer oriented with an innate understanding of the principles of customer services
• High level of curiosity and a desire to approach obstacles with new solutions
• Passion for software and technology
  
  

Experience:

Required

• 3+ years of relevant program or project management experience within the enterprise procurement space
• 3+ years of sourcing, procurement, and/or supply chain experience
• Familiarity with cloud-based platforms or SaaS technologies to support implementation and integration efforts
• A documented track record of managing highly complex programs and projects in an enterprise environment
• Experience facilitating and/or leading meetings with C-level executives
• Experience adopting disruptive change in enterprise organizations
• Experience with vendor/supplier management
• Bachelor's degree