JAMF engineer MAC OS Support Engineer
JAMF engineer MAC OS Support Engineer
Posted on :
24-10-2024
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Job Description
Title: JAMF engineer MAC OS Support Engineer
Job Term: 12 Months Contract
Interview Mode: Phone and/or Virtual (Video) interview
Project Location: Onsite: Smyrna GA
Job Description
Keywords: MAC OS Support Engineer MAC Book Support Desktop Support JAMF engineer.
Role Description:
- Design and implement standard configurations for Mac devices in line with organizational policies and security standards.
- Deploy and manage Mac devices using tools like Jamf Pro and Apple Business Manager.
- Ensure seamless integration of new devices into the existing infrastructure.
- Package deploy and update software applications on Mac devices.
- Utilize software packaging tools and deployment scripts to streamline application distribution.
- Manage licenses and ensure compliance with software agreements.
- Maintain accurate records of all Mac devices including hardware software and peripheral inventories.
- Track device lifecycle from procurement through disposal ensuring proper documentation and compliance.
- Implement and manage security measures to protect Mac devices including antivirus encryption and endpoint protection tools.
- Conduct regular security assessments and vulnerability scans on Mac endpoints.
- Regularly deploy security patches and updates to Mac devices.
Competencies: Desktop Management Infrastructure Services (IS) EUCSTOOLSSCCM
Experience (Years): 810
Essential Skills:
- 5 years of experience in managing mac devices in a largescale environment.
- Proven experience in managing and supporting Mac devices in an enterprise environment.
- Proficiency with Mac management tools such as Jamf Pro and Apple Business Manager.
- Strong understanding of macOS operating system configuration and security.
- Experience with scripting languages such as Bash Python or AppleScript.
- Patching and Application packaging as per organization requirements for mac devices.
- Familiarity with configuration management databases (CMDB) and IT service management (ITSM) tools
- Experience with mobile device management (MDM) solutions Knowledge of network protocols and security practices.
- Experience with integration of Mac devices in a mixed OS environment (Windows/Linux).
- Excellent problemsolving root cause analysis and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) is preferred.
Desirable Skills:
- Monitor patch compliance and generate reports to ensure all systems are uptodate and secure.
- Implement and manage encryption solutions (FileVault) to ensure data protection.
- Develop and maintain data backup and recovery procedures for Mac devices.
- Provide Tier 2 and Tier 3 support for Macrelated hardware and software issues.
- Diagnose and resolve complex technical problems escalating to vendors when necessary.
- Create and maintain detailed documentation for Mac configurations procedures and troubleshooting guides.
- Conduct training sessions and provide user support on Mac best practices and security.
- Develop and maintain automation scripts to streamline Mac device management tasks.
- Utilize languages such as Bash Python or AppleScript for scripting automation.
- Identify repetitive tasks and create automated solutions to enhance efficiency and accuracy.
- Implement and maintain automated workflows for software deployment configuration management and device monitoring.
- Collaborate with IT teams security teams and other stakeholders to ensure seamless Mac device integration.
- Provide technical expertise and guidance in crossfunctional projects related to Mac devices. Lead or participate in projects related to Mac device deployment upgrades and migrations.
- Manage project timelines resources and deliverables to ensure successful completion.
- Stay updated with the latest trends technologies and best practices in Mac management.
- Solicit feedback from endusers and stakeholders to identify areas for improvement.
- Innovate and implement new solutions to improve the Mac user experience and operational efficiency.
Employment Type
Full Time
Key Skills
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