Business Intelligence BI Developer
Business Intelligence BI Developer
Posted on :
24-10-2024
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Job Description
Job Title Business Intelligence (BI) Developer
Location Hybrid Newark NJ
Duration 12 months contract
Visa H1b USC H4ead and TN
NEED local
Required:
- Experienced in all common contact center processes KPIs and metrics and be familiar with telephony systems.
- Working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards reports etc in order to be able to clearly socialize analysis.
- Workforce management experience a plus.
Responsibilities:
- Work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller.
- If not need to be able to identify improvement opportunities bottle necks etc to guide the Genesys IVR dev teams on what enhancements are needed.
Employment Type
Full Time
Key Skills
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