Entry Level Customer Support For Native French Speakers In Thessaloniki
Entry Level Customer Support For Native French Speakers In Thessaloniki
Posted on :
24-10-2024
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Job Description
Position: Technical Support Specialist
Location: Thessaloniki Greece
Job Overview:
We are looking for a Technical Support Specialist who is either a native or fluent French speaker with strong English proficiency to join our team in Thessaloniki. This onsite role involves delivering outstanding technical support to our clients troubleshooting a range of issues and maintaining a high level of customer service.
Key Responsibilities:
- Handle customer inquiries via phone email and chat in both French and English providing effective technical support and guidance.
- Identify and resolve hardware and software issues offering clear solutions to enhance customer satisfaction.
- Keep detailed records of customer interactions and technical problems updating relevant systems as necessary.
- Work collaboratively with team members to improve service delivery and optimize technical support processes.
- Stay informed about product updates and industry trends to provide knowledgeable assistance to customers.
Qualifications:
- Language Proficiency: Native or fluent in French (both spoken and written) with strong English skills.
- Experience: A minimum of 1 year in a technical support role is required.
- Skills: Excellent problemsolving capabilities attention to detail and strong communication skills.
- Technical Aptitude: Proficient in using various software applications and quick to learn new systems.
Compensation and Benefits:
- Permanent Contract: Secure longterm employment with us.
- Monthly Benefits:
- Lunch Vouchers: 85 net each month
- Transportation Allowance: 65 gross monthly
- Additional Time Off: Special PTO on your birthday.
- Private Health Insurance: Comprehensive coverage included.
- Salary Structure: 14 monthly payments ensuring a competitive annual salary.
Relocation Assistance (for candidates relocating to Thessaloniki):
- Travel Support: Coverage for your transportation to Thessaloniki.
- Taxi Transfer: Arranged taxi service to your hotel upon arrival.
- Accommodation Assistance:
- 2 weeks of hotel accommodation provided.
- Help with hiring documentation for those who have not worked in Greece before.
- Up to 350 gross reimbursement for real estate agency fees when securing permanent housing.
Remote Work :
No
Employment Type
Full Time
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