Relocation Support- German Customer Support In Thessaloniki
Relocation Support- German Customer Support In Thessaloniki
Posted on :
24-10-2024
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Job Description
Position: Technical Support Specialist
Location: Thessaloniki Greece
Job Overview:
We are looking for a Technical Support Specialist who is a native or fluent German speaker with strong English proficiency to join our team in Thessaloniki. This onsite role involves delivering exceptional technical support to our clients troubleshooting various issues and ensuring customer satisfaction.
Key Responsibilities:
- Address customer inquiries via phone email and chat in both German and English providing effective technical support and solutions.
- Diagnose and resolve hardware and software issues clearly communicating solutions to customers.
- Maintain accurate records of customer interactions and technical problems updating necessary systems as required.
- Collaborate with team members to enhance service delivery and improve technical support processes.
- Stay informed about product developments and industry trends to offer knowledgeable assistance to customers.
Qualifications:
- Language Proficiency: Native or fluent in German (spoken and written) with strong English skills.
- Experience: Minimum of 1 year in a technical support role is essential.
- Skills: Excellent problemsolving abilities attention to detail and strong communication skills.
- Technical Aptitude: Proficient in using various software applications and able to quickly learn new systems.
Compensation and Benefits:
- Permanent Contract: Longterm employment with a stable contract.
- Monthly Benefits:
- Lunch Vouchers: 85 net per month.
- Transportation Allowance: 65 gross per month.
- Additional Time Off: Special PTO for your birthday.
- Private Health Insurance: Comprehensive healthcare coverage included.
- Salary Structure: 14 monthly salaries ensuring a competitive annual income.
Relocation Assistance (for candidates moving to Thessaloniki):
- Travel Support: Coverage for transportation to Thessaloniki.
- Taxi Transfer: Arranged taxi service to your hotel upon arrival.
- Accommodation Assistance:
- 2 weeks of hotel accommodation provided.
- Help with hiring documentation for candidates who have not previously worked in Greece.
- Up to 350 gross reimbursement for real estate agency fees when securing permanent housing.
Remote Work :
No
Employment Type
Full Time
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