Customer Support Representative with Dutch
Customer Support Representative with Dutch
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Job Description
In collaboration with a leading Outsourcing/BPO company we are seeking to onboard a Dutchspeaking Customer Support Representative to join their vibrant team in Barcelona. If youre passionate about helping others and thrive in a fastpaced environment this opportunity is ideal for you to grow and succeed in a dynamic customer support role.
Location: Barcelona Spain
Employment type: Fulltime
Work model: Onsite
Key Responsibilities:
As a Customer Support Representative your main goal will be to provide exceptional service to customers. Your responsibilities will include:
- Customer Inquiries: Efficiently handle incoming customer queries via phone email chat or automated alerts ensuring that user needs are met quickly.
- Call Management: Accurately record call details in the system ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
- Product Knowledge: Stay updated on services and products particularly those tailored to specific customer applications to provide effective support.
- Escalation Handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.
- Process Adherence: Follow all project processes procedures and ensure compliance with contractual SLAs.
- Team Collaboration: Support other team members in their absence and collaborate on projects when required.
- Administrative Tasks: Manage records related to holidays sick leave and overtime and contribute to regular team meetings.
- Customer Satisfaction: Take ownership of calls progressing them to resolution or escalating them when necessary while maintaining highquality service standards.
Requirements:
- Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
- Experience: At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
- Technical Skills: Strong competency in IT platforms (Windows MS Office internet configuration) and the ability to navigate technical systems effectively.
- Customer Focus: Excellent communication and customer care skills with the ability to listen understand and address customer needs.
- Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.
What We Offer:
- Competitive Salary: Excellent remuneration package based on experience skills and performance with an increased salary after 7 months.
- Work Schedule: Monday to Friday 8:00 AM 5:00 PM for a balanced worklife routine.
- Paid Leave: 23 working days of paid annual leave.
- Positive Team Environment: Be part of a dynamic creative team with a positive and friendly atmosphere.
- Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.
If youre ready to take the next step in your career and join a team that values creativity collaboration and customer satisfaction apply now to be part of our Barcelonabased team!
Employment Type
Full Time
