Client Support Onboarding Specialist -
Client Support Onboarding Specialist -
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Job Description
Job Title: Client Support & Onboarding Specialist
Location: Remote (CST Time zone)
Salary Range: up to 1500 USD
Work Schedule: Monday Friday 8:30 AM to 4:30 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a Client Support & Onboarding Specialist to serve as the first point of contact for clinics addressing support inquiries and overseeing the onboarding process. The ideal candidate will be responsible for assisting with system installs gathering onboarding requirements and managing client issues through Jira and HubSpot. This role requires excellent communication skills attention to detail and a proactive approach to ensuring customer success.
Key Responsibilities:
Support (Primary Focus):
- Act as the first point of contact for all client support inquiries ensuring a prompt and professional response.
- Manage and optimize the internal ticketing system using Jira and HubSpot to track prioritize and resolve client issues efficiently.
- Ensure timely responses to client support requests escalating technical issues to the development team when necessary.
- Proactively monitor support tickets to prevent delays or overlooked issues following up consistently to ensure resolution.
Install/Onboarding Tasks (Secondary Focus):
- Assist clients with installs and onboarding once contracts are finalized ensuring a smooth transition to our system.
- Organize and lead install calls gather onboarding requirements and collect necessary data from clients to tailor the system to their specific needs.
- Complete onboarding tasks including system customization ensuring clients are set up for longterm success with our software.
- Provide clear onboarding instructions and ongoing support to clients throughout the implementation process.
Client Success (Tertiary Focus):
- Offer postonboarding support to facilitate seamless software adoption and ongoing client satisfaction.
- Gather feedback from clients to assess their experience using it to improve onboarding and support processes.
- Collaborate with the team to identify and implement improvements in the overall customer journey enhancing the client experience at every stage.
Qualifications:
- Strong conversational and written English skills able to communicate professionally with American clients.
- Proven experience in customer support or a clientfacing role.
- Techsavvy with the ability to quickly learn new software systems.
- Strong organizational skills and attention to detail.
- Experience with Jira and HubSpot.
- Familiarity with Notion
NicetoHaves:
- Experience in the veterinary industry or working with SaaS products.
- Previous experience in onboarding or customer success roles.
- Pet owners are encouraged to apply.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.
Remote Work :
No
Employment Type
Full Time
