Electronics Technical Support Team Lead
Electronics Technical Support Team Lead
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Job Description
Cartrack is a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Mechatronics Technical Support Team Lead to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Operations/Technical:
- Collaborate with Asia regional team to drive the operational plan oversees daytoday operation activities such as manpower integration and contingency management of automotive device
- Inventory controlling; Review and approve all vendor services and its related cost ensuring cost are being properly managed.
- Monitor the health status of all products and prioritize the repair process when required
- Recommend enhancements to improve systems performance
Customer facing and technical support:
- Establish endtoend service delivery for projects
- Analyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
- Managing and solving technical issues faced by customers
Management:
- Oversee installation technician team (fitment technician must; software hardware embedded engineer nice to have)
- Provide products and systems training to internal employees (especially installation technician team) and customers when required
- Lead the control room in longterm
Requirement:
- Bachelors Degree in Engineering with strong electronics / technical experiences
- Experience in the M&E/Automotive/ System Integrator (SI)/ IOT/ Electronic Device industry
- Minimum of 5 years experience in the role and experience in managing and growing a team (installation technician engineer team is preferred)
- Technical capability with proven track record in incident and troubleshooting management (especially electrical knowledge relevant to car electrical system)
- Excellent English & Vietnamese communication to work with both regional and local stakeholders across departments and clients
- Familiarity with SaaS platforms is a plus
- Holding a car driving license is a plus
Remote Work :
No
Employment Type
Full Time
