Retention - Sales Specialist
Retention - Sales Specialist
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Job Description
Location: Sofia Bulgaria (OnSite)
Language Requirements: Fluent in Romanian and English
Starting Date: November 14 2024
Schedule: Monday to Saturday 8:00 am 6:00 pm
Training: Fully paid 3week training program
Monthly Salary: 3800 BGN gross 10% sales bonus (1000 BGN signing bonus)
Additional Benefits:
- Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
- Bonus for night hours worked as per approved company program
- Bonus for important life events (marriage birth or adoption of a child university graduation) amounting to 500 BGN
- Comprehensive medical plan covering health and dental care
- Life insurance coverage
- Multisport Card (cofinanced by the employer)
- Discounts on various goods and services
Relocation Package:
- Reimbursement of travel expenses up to 490 BGN after 6 months from the start date (requires presentation of travel documents)
- Advance in salary of 1056 BGN net upon request transferred to the employees bank account within 5 working days
- Should the contract be terminated within the first 6 months any outstanding net amount from advance salary payments will be deducted from the final salary(s)
- Hotel accommodation provided by the company from the confirmed arrival date; failure to notify the hotel of nonarrival by 12 noon on the booked date may incur charges
Job Description:
We are looking for a motivated Retention Sales Specialist to join our team based in Sofia. As a Retention Sales Specialist you will be responsible for communicating with existing clients managing subscriptions and ensuring client satisfaction through effective sales techniques.
Responsibilities:
- Engage with existing clients via phone email and chat to discuss subscriptions and provide personalized service
- Identify client needs upsell relevant products/services and promote customer retention
- Achieve sales targets and KPIs related to customer retention and satisfaction
- Provide accurate information and resolve customer inquiries and issues promptly
- Document customer interactions and update CRM system with relevant information
- Collaborate with other teams to enhance customer experience and product/service offerings
Requirements:
- 612 months of experience in customer service or sales preferably in a similar role
- Fluent in Romanian and English both written and spoken
- Strong interpersonal and communication skills
- Proven ability to meet targets and deadlines in a fastpaced environment
- Ability to work independently and as part of a team
Preferred Qualifications:
- Experience in the gaming or entertainment industry
- Knowledge of CRM software and sales techniques
Why Join Us:
- Opportunity to work with a dynamic and innovative team in the gaming industry
- Competitive salary with performancebased bonuses
- Comprehensive benefits package and supportive work environment
- Relocation assistance to facilitate a smooth transition to Sofia
If you are passionate about sales customer service and enjoy working in a dynamic team environment we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team in Sofia.
Remote Work :
No
Employment Type
Full Time
