Multilingual Customer Success Manager
Multilingual Customer Success Manager
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Job Description
Job brief
Our client is an AIdriven technology company that carries beauty as its core ideal helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.
As its products become increasingly popular with global customers our client plans to recruit experienced customer success managers in key countries.
The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). Youre typically responsible for maintaining customer loyalty upselling existing customers to new features within the product fostering longterm relationships with your customers facilitating overall customer service and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.
Job Highlights:
- An interesting and ambitious role in a successful international company.
- Product portfolio with advanced technology reliable quality and brand influence.Provide competitive salary that matches experience and position
Responsibilities
- Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings.
- Guide customers through the changes needed to unlock the full value of our products and help their staff train and align their people and partners to deliver on transformation.
- Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
- Coordinate internal resources to support product delivery implementation and deployment.
- Identify and analyze customers needs to help the internal team improve product offering.
- Output and share customer success stories and best practices in the industry.
- Maintain client relationship by providing support and paying attention to the market dynamics risks and problems that may affect customers.
Requirements
- Bachelor degree or above;
- At least 5 years of B2B customer success customer service or account management experience in SaaS related fields;
- The deep understanding of the beauty industry is preferred;
- Being able to speak and write in English and Mandarin fluently. A third language skill such as Japanese or Korean is a plus.
- Excellent analytical and structured problemsolving skills.
Remote Work :
No
Employment Type
Full Time
