drjobs Call Centre Agent

Call Centre Agent

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Job Location drjobs

Columbus, OH - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Are you a great communicator with a knack for helping others We are looking for a dedicated Call Centre Agent to join our dynamic team in Columbus! If you thrive in a fastpaced environment and enjoy providing exceptional customer service this is the perfect opportunity for you.

Location: Columbus OH
Job Type: Full Time
Salary: Competitive based on experience

Key Responsibilities:

  • Respond to incoming calls from customers addressing inquiries and resolving issues promptly and effectively.
  • Provide accurate information about our products and services while ensuring a positive customer experience.
  • Maintain detailed records of customer interactions including inquiries complaints and resolutions.
  • Collaborate with team members to ensure efficient call handling and customer satisfaction.
  • Identify opportunities for improving customer service and share feedback with management.
  • Stay updated on product knowledge and service offerings to provide the best assistance possible.
  • Adhere to company policies and procedures while maintaining confidentiality and professionalism.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a call centre or customer service role is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and a positive attitude.
  • Ability to work in a fastpaced environment and manage multiple tasks simultaneously.
  • Proficiency in using call centre software and Microsoft Office Suite.
  • Availability to work flexible hours including evenings and weekends.

What We Offer:

  • Competitive salary with performancebased incentives.
  • Comprehensive benefits package including health dental and retirement plans.
  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment.
  • Employee recognition programs and teambuilding activities.

How to Apply:
If youre ready to make a difference and help our customers we want to hear from you!

Remote Work :

No

Employment Type

Full Time

Company Industry

About Company

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