Call Centre Agent
Call Centre Agent
Posted on :
24-10-2024
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Job Description
Are you a great communicator with a knack for helping others We are looking for a dedicated Call Centre Agent to join our dynamic team in Columbus! If you thrive in a fastpaced environment and enjoy providing exceptional customer service this is the perfect opportunity for you.
Location: Columbus OH
Job Type: Full Time
Salary: Competitive based on experience
Key Responsibilities:
- Respond to incoming calls from customers addressing inquiries and resolving issues promptly and effectively.
- Provide accurate information about our products and services while ensuring a positive customer experience.
- Maintain detailed records of customer interactions including inquiries complaints and resolutions.
- Collaborate with team members to ensure efficient call handling and customer satisfaction.
- Identify opportunities for improving customer service and share feedback with management.
- Stay updated on product knowledge and service offerings to provide the best assistance possible.
- Adhere to company policies and procedures while maintaining confidentiality and professionalism.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in a call centre or customer service role is a plus.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a positive attitude.
- Ability to work in a fastpaced environment and manage multiple tasks simultaneously.
- Proficiency in using call centre software and Microsoft Office Suite.
- Availability to work flexible hours including evenings and weekends.
What We Offer:
- Competitive salary with performancebased incentives.
- Comprehensive benefits package including health dental and retirement plans.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- Employee recognition programs and teambuilding activities.
How to Apply:
If youre ready to make a difference and help our customers we want to hear from you!
Remote Work :
No
Employment Type
Full Time
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