Forecasting and Scheduling Analyst
Forecasting and Scheduling Analyst
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Red Ember Recruitment is looking for a Forecasting and Scheduling Analyst in Cape Town working as part of our Client s Performance Team and dedicated to a specific campaign you will undertake resource planning activities across the long medium and shortterm time frame. You will be responsible too ensure the creation of accurate plans and the optimal use of resources to deliver sales financial and service level targets.
Resource planning activities:
Produce and continually refine business level capacity plans that reflect the campaigns latest sales plans operating model strategy productivity aspirations and target service standards.
These will be prepared through regular interaction with the campaigns Management Team utilising available Finance and Marketing inputs and through tracking historical actuals.
These plans should ensure that performance standards are achieved all year round with any risks being escalated and mitigating actions proposed.
Run scenario planning and make resourcing recommendations that drive the most value out of the inhouse and the clients operation.
Create demand forecasts for all customer interaction channels at a weekly daily and interval level (where required).
Produce optimal shift patterns to ensure the best possible coverage is delivered while adhering to any relevant employment legislation and considering colleague worklife balance
Work with the Operational teams to ensure that out of office shrinkage (e.g holidays) and in office shrinkage (e.g. breaks briefings) are effectively planned in line with demand profiles.
Monitor and drive realtime performance (within the clients Company) ensuring that the right people are in the right place at the right time to maximise productivity.
Work in close collaboration with the campaigns realtime team to deliver a one team approach and to drive the right performance outcomes across multiple work types and customer groups.
Requirements
Previous experience of similar WFM roles
Working knowledge of Microsoft Excel
Strong numerical and analytical skills
Exceptional communication and relationship management skills
Previous experience of similar WFM roles Working knowledge of Microsoft Excel Strong numerical and analytical skills Exceptional communication and relationship management skills
Education
Grade 12/ Matric
Employment Type
Full Time
