Cluster Manager Collection Unsecure Business
Cluster Manager Collection Unsecure Business
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Job Description
About the company: focus on Micro Small and Medium Enterprises (MSMEs). We are a Systemically Important NonDeposit taking Non Banking Financial Company.
Key Responsibilities:
Maintain & manage collection agencies.
Team handling
Track daily micro level collections of each merchant and identify risks.
Identify Merchant s daily collection process at his shop through Mystery/Secret Shopping
Send daily collection reports to the concerned reporting head.
Resolve service issues of clients by coordinating with relevant departments.
To regularly visit delinquent customer / merchant for the updating of overdue amounts
To effectively manage all customer/ merchant related complaints and issues.
Requirements
Skills and Competencies
Should be presentable with good communication skills.
Good hold over language English and Hindi
Should have knowledge of the Collection Process.
Should have Experience in Field/Corporate Collections.
Professional approach towards the Customer.
Ability to command authority but humble and sincere in behaviour
Good convincing skills
Aware of Collection Code of Conducts.
Acquainted with the geographical spread of Mumbai area
Benefits
Knowledge of Unsecured business loan
Employment Type
Full Time
