RETENTION AGENTS
RETENTION AGENTS
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Job Description
Job Title: Retention Agent
Location: Serbia (Relocation offered)
Position Overview: We are currently hiring experienced Retention Agents for our significant client with offices in Serbia and Cyprus. The primary focus will be on retaining customers in the German market (DE) with additional responsibilities for the Netherlands (NL) and Sweden (SE). If you have a passion for customer engagement and a proven track record in retention we want to hear from you!
Key Responsibilities:
- Actively engage with existing clients to deliver exceptional service and ensure customer satisfaction.
- Utilize proactive communication strategies to address client concerns and prevent churn.
- Conduct followup communications via phone and email to foster strong client relationships.
- Collaborate with internal teams to identify upselling and crossselling opportunities for customers.
- Maintain accurate records of client interactions and feedback in the CRM system.
- Develop and implement effective retention strategies tailored to the specific needs of each market.
- Analyze customer feedback and retention trends to propose actionable improvements.
- Achieve and exceed retention targets and key performance indicators (KPIs) determined by management.
Qualifications:
- Proven experience in customer retention account management or a similar role.
- Strong interpersonal and communication skills with a keen focus on customer satisfaction.
- Ability to manage difficult conversations with tact and professionalism.
- Proficiency in CRM tools and Microsoft Office applications.
- Resultsoriented with a strong track record of meeting retention goals.
Relocation Offer:
- Our client offers a comprehensive relocation package to assist candidates moving to Serbia including support with housing (Terms and Conditions apply to be discussed during interview)
What We Offer:
- Competitive salary with performancebased incentives.
- Opportunities for career growth and advancement within a global organization.
- A supportive and multicultural working environment.
- Training and resources to ensure your success in the role.
How to Apply: If you are an experienced retention professional ready to take the next step in your career please submit your CV and a cover letter outlining your relevant experience and motivations for applying to email/contact information.
Remote Work :
No
Employment Type
Full Time
