Executive Director Of Operations
Executive Director Of Operations
Posted on :
24-10-2024
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Executive Director of Operations
Location: Athens Greece
Employment type: Fulltime
Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
- Ensure that the site in Athens and the supported lines of business deliver on KPIs and critical operational expectations
- Be responsible for achieving results and operational goals across multiple lines of business
- Facilitate the resolution of process and operational issues through crossfunctional partnerships
- Manage highly escalated issues requiring communication at all levels of leadership
- Drive continuous improvement by optimizing efficiencies
- Build capability by developing a strategy to support the design customization and delivery of leadership development programs
- Partner with corporate resources to align global leadership strategies and technology solutions
- Provide leadership and development to the leadership development team including hiring performance management and terminations of team members
- Drive the optimization of learning technology tools
- Manage the utilization of technology to link leadership learning initiatives to performance
- Partner with executive leadership to identify performance needs develop and implement strategies and tactics
- Identify solutions and initiatives to improve organizational effectiveness
- Work effectively with consultants vendors and professional resources to enhance organizational capability.
REQUIREMENTS:
- Experience in working within SaaS/B2B Sales BPO at Exec level (510 years)
- Nearnative level of written and spoken English language
- Experienced presenter/facilitator familiar with principles of adult learning
- Knowledge and sensitivity to diversity issues in training
- Ability to effectively deal with conflict and highly sensitive situations
- Strong consulting and influencing skills
- Excellent interpersonal and communication skills both written and verbal
- Strong organizational skills and attention to detail
- User knowledge of database systems
- Ability to analyze results of behavioral assessment tools
- Possess contract negotiation capabilities to help build potential partnerships
- Able to bring staff and key influencers together to work in harmony.
BENEFITS:
- Performance equity variable incentive bonus plan tuition reimbursement
- Global career mobility employee recognition programs professional development
- Stateoftheart technology that allows for seamless global connectivity
- Opportunities for flexible schedules
- Rich wellness program and health incentives
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross up to 80000 (max) annual bonus up to 20%
- Relocation: Considered case by case.
- Managing initially 70 FTE (1012 languages 45 LOBs) all Sales They would lead the account for TTEC and would work with ops at a senior strategic and regional level. The day to day will be managed by the sales site leader. Ideally looking for someone with vision to grow the account through new tech or sales approach etc. Theres a chance the account could become global so someone with gravitas and wider global experience would be perfect. This role is beyond urgent!! Essential that THEY have a BPO/Contact Centre Sales background or SaaS managing 50100 FTE and more
Remote Work :
No
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
