Emergency Communications Engineer
Emergency Communications Engineer
Posted on :
23-10-2024
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Job Description
Contacts:
1.Savitha Chinnappa
Email:
Cell: (732)
Email:
Cell: (732)
2.Poonam Khandelwal
Email:
Cell: (732)
Email:
Cell: (732)
3.Pio Dhivagar
Email:
Cell: (732)
Email:
Cell: (732)
Location: Brooklyn NY
Duration: 12 Months
Years of Experience: 12 Yrs.
Required Hours/Week: 35hrs./Week
Job Description:
- The Emergency Communications Engineer reporting to the Director of Emergency Communications as part of the Public Safety and Emergency Management division is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.
Duties and Responsibilities:
- Oversight of vendors supporting emergency communications telecommunications services and infrastructure
- Coordinate with 911 Originating Service Providers neighboring jurisdictions and Emergency Communications Relay Centers
- Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
- Configure and test Emergency Communications network infrastructure
- Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York Citys Public Safety Answering Centers
- Technical support for Textto911 (TT911) services including inbound and outbound SMS MMS and RTT technology and services
- Technical support and oversight for vendor managed ESInet services and systems
- Technical support for Public Safety Unified Communications systems and services
- Technical support for all emergency pointtopoint alarm relays automated inbound 911 relays telematics and thirdparty 911 communications
- Triage and investigate incidents involving communication infrastructure and service failures including identifying root cause and remediation
- Technical support for 911 and TT911 test environments within the 911 lab validate test cases and results.
- Provide Emergency Communication technology asset management support
Mandatory Skills and Experience:
- 8 years of experience working in a data center or in the field supporting related work
- 8 years of experience in network support LAN/WAN troubleshooting.
- 8 years of experience in communications routing transport and delivery (Wireline Wireless and VoIP)
- 8 experience using documentation tools (MS Excel MS Visio MS Word Etc.)
- Working knowledge of networking hardware and topologies
- Working knowledge of telecommunication cabling standards ability to pull and terminate cabling in a variety of customer environments
- Working Knowledge of computing systems and hardware
- Experience with LEC circuits termination and turnup
- Ability to perform physical work related to the job
- Ability to follow detailed job documents
- Must be willing to travel within the NYC region to meet customer SLAs
- Must be willing to work oncall after hours and weekends when required
Desirable Skills and Experience:
- Bachelors degree from an accredited college in computer science or related area of study
- Strong oral written and presentation skills; ability to communicate in a credible and confident manner in clear concise language
- Experience with Emergency Communications infrastructure systems applications and related technologies
- Knowledge of E911 call routing selective routing trunking and locationbased routing
- Knowledge of DMS and ACD systems
- Knowledge of ANI / ALI services and functionality
- Knowledge of 911 Call Handling Systems
- Knowledge of Landmobileradio systems P25 conventional and trunked networks
- Knowledge of NG911 ESINET call routing
- Knowledge of SMS RTT TCC routing SMS aggregation
- Knowledge of GIS and locationbased identification systems
Employment Type
Full Time
Key Skills
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