Analista de Cobranza y Facturacin B2B y agencias de cobranza

About Bright:

Hey there! Were Bright a fintech solar energy startup on a mission to reverse climate change starting in Mexico. As Mexicos leading rooftop solar platform we simplify the process of solar adoption through automation overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital Y Combinator and Leonardo DiCaprio were poised for exponential growth while maintaining a fun and rewarding work environment.

About the position:

Join us as a Billing and Collections Analyst (Collections Agencies and B2B Expert) to bring clean solar energy to Mexico! Work with our Collections Team and play a critical role in achieving Brights goals. Youll be responsible for ensuring all customers assigned to a Collections and Litigator Agency are handled correctly and that agencies follow Brights best practices you will ensure that the Collections Agencies have all the tools they need in order to achieve our goals and reduce the default rate and following up on open cases with other Bright departments and suggesting efficiency improvements for our existing processes. Also you will collaborate with our Industrial Sales team to ensure that our portfolio of industrial customers remains healthy while maintaining a cordial business relationship with them with daily responsibilities involving speaking on the phone with those industrial customers and establishing strong B2B collections processes that ensure a positive customer experience.

Tasks

Your tasks and responsibilities will be:

• Collections tasks:
• Daily followup of the recovery progress of the collection agencies.
• (i.e. You will be in constant telephone and whatsapp contact with the collection agencies to monitor their progress recoveries and support them as required).
• Calling and collections work directly with industrial customers
• (i.e. Communicate with business/industrial customers to require them to pay their overdue balance with the necessary seniority so as not to affect the business relationship).
• Implement and improve strategies to increase the collection rate
• (i.e. You will perform reports and data analysis to find trends and patterns to help improve processes).
• Auditing and compliance:
• Ensure that Collections Agencies follow our best practices legal requirements and our Collections Policy
• (i.e. You will monitor agency interactions with customers to confirm that we are doing everything possible to collect from them following best practices and legal guidelines).
• Train Agencies and ensure that they are aware of our product and the negotiation options we offer
• (i.e. Youll conduct ongoing training and audits).
• Ensure that the industrial customer portfolio remains healthy and escalate cases requiring technical support attention.
• (i.e. Youll speak directly to customers accountants or bookkeepers to request payment).
• Create update and establish collections processes aimed at improving recovery on industrial projects.
• (i.e. You will perform reports and data analysis to find trends and patterns to help improve processes).
• Documentation:
• Deliver the assignment to each collection agency along with the corresponding data in a timely manner.
• (Youll ensure that each collection agency has the necessary information to contact assigned customers).
• Ensure legal documentation is in place for each assignment (Contract NDA etc.)
• (You will follow up on contract signings in accordance with Brigths internal guidelines).

Requirements

Who you are:

• You have 12 years of experience working directly with Collections Agencies.
• You have 1 year of experience in businesstobusiness collections.
• You feel comfortable auditing and daily following up the progress of the Collections Agencies and Litigators.
• You have the following skills:
• Metric Driven:
• (i.e. You feel comfortable working under specific objectives).
• Highly organized
• (i.e. You are able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective such as balancing communication with collections and litigation agencies to maximize the amount of fees collected).
• (i.e. You are able to achieve results within deadline taking initiative to solve problems).
• Experienced communicator with external third parties
• (i.e. You are a clear communicator able to synthesize information and goals to an external third party and at the same time escalate the issues that may come up).
• (i.e. You will understand that communication and collections with companies is different from traditional collections and requires more seniority to deal with accountants CEOs etc.)
• Attention to detail
• (i.e. In order to ensure that Brights internal policies are followed as well as to detect any potential risk areas when dealing with external collections agencies).

Benefits

Benefits:

• The opportunity to learn first hand about the distributed generation regulatory scheme in Mxico while being a part of the fastestgrowing startup in the country.
• A fun highcaliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to earn equity at Bright.
• Private health insurance.
• Access to costfree mental health care.
• Parental leave.
• Access to top tier mentorship programs.
• Remote work.
• Remote work (40 hrs a week).
• Salary range: $MXN monthly gross.

Equal Opportunity Employer:

Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.