VIP Host

Bombay is a collection of entertainment and hospitality brands crafted to deliver luxury in every detail from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn Bombay redefines luxury VIP experiences with its exclusive club boutique hotel restaurants bars spa and bakery embodying the spirit of elegance and refinement.

At Bombay Club luxury and exclusivity unite to offer an unparalleled casino experience. Our meticulously designed gaming tables featuring timeless classics like Blackjack Roulette Baccarat and Poker promise games and experiences worthy of a story.
Welcome to Bombay where luxury is reimagined and every moment becomes a canvas for elegance and excitement.

Purpose of the role:

As a VIP Host in the Bombay casino your main responsibility is to ensure that highvalue guests and players receive exceptional service and personalised attention. You will play a crucial role in motivating VIP customers to engage in their gambling activities and fostering customer loyalty by providing a welcoming and luxurious experience.

Your responsibilities will be:

• Provide exceptional personalised service to VIP players anticipating their needs and preferences. Be responsive and available to VIP players on demand including outside regular business hours.
• Operate within the guidelines set by Client Directors to determine appropriate comps and rewards such as free play meals accommodations and show tickets based on player worth.
• Address and resolve any issues or complaints raised by VIP guests promptly and professionally. Act as a neutral liaison between VIP players and casino management to ensure positive resolutions.
• Encourage VIP players to increase their gaming activity and spend within the casino.
• Promote highstakes games and other gaming activities to VIP guests.
• Be present in the Casino or Club rooms when VIP guests are playing to offer proactive service and encourage continuous gameplay.
• Assist customers with cryptocurrency questions on the spot.
• Ensure compliance with all gaming regulations and casino policies. Protect sensitive player information and maintain confidentiality.
• Maintain updated client profiles by collaborating with the Service Operations team.
• Receive and assist clients with requests for their overall experience by liaising with the Service Operations and Travel team when necessary.

What we expect from you:

• Exceptional interpersonal and communication skills.
• Strong analytical skills to assess player data and preferences.
• Crypto knowledge.
• Knowledge of casino games and operations.
• Previous experience in a customer service role particularly in the casino industry is highly desirable.
• Fluent in written and spoken English and Estonian; proficiency in Russian is a bonus.
• Willingness to travel to other Bombay Collection assets when required.
  
• Ability to work flexible hours including evenings weekends and holidays (time in lieu will be provided)

Why join Bombay Club

Here at Bombay Club we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay Club is set to be as exceptional as the worldclass offerings we pride ourselves on.

• Celebration & Time off: a birthday day off and paid vacation days for personal milestones (e.g. childs first school day marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup compensation for women.
• Training & Onboarding: Extensive training tailored to our products services values and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Groups venture fund Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits snacks and drinks.