Development support Engineer Python Linux Support
Development support Engineer Python Linux Support
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Job Description
Position Name Development support Engineer (Python Linux Support)
Type of hiring 12 Months
W2 or C2C
Location Austin TX (Remote)
Job Description:
Pref skills : Python Java & C Java or C
Candidate should be okay with the software development support for this role Need someone strong in python coding please look for Machine Learning background
Provide Development support to Software development community across the organization by managing maintaining and troubleshooting clients internal software application and tooling. Communicate with coworkers to diagnose problems and resolve problems. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that coworkers may follow. Roles and responsibilities 1. Respond to and triage support questions and support requests from Client engineers 2. Follow internally developed support processes and workflows 3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary 4. Use Clients tools to investigate problems and correlate them to release events or code rollouts 5. Extract relevant information from log files and other sources to debug identify owners or root causes 6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners 7. Write basic tools and test cases to improve the speed and quality of support 8. Work with technical writers to improve documentation in areas covered by support 9. Produce reports for leadership with data on performance of the program 10. Assist with scaling the program to new areas onboarding new hires and measuring success 11. Champion user support issues and advocate for user experience and product support 12. Provide insights and suggestions on product development and the product roadmap; contribute to product developmentThanks & Regards
Nikhil Errapati
Resource specialist
Email Id:
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Employment Type
Full Time
