VIP Account Managers - iGaming - Cyprus
VIP Account Managers - iGaming - Cyprus
Posted on :
22-10-2024
Employer Active
1 Vacancy
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Job Description
Our client is looking for experienced or Junior VIP Account Managers who are Bilingual or Native level of German Slovenian Finnish Norwegian Slovak OR Hungarian to be based in Cyprus or willing to move to Cyprus
Tasks
- Develop and maintain strong personalized relationships with highvalue players in your market.
- Serve as the main point of contact for VIP players promptly addressing their inquiries concerns and requests.
- Provide customized support to VIP players including managing deposit and withdrawal requests resolving payment issues and ensuring a seamless gaming experience.
- Gain an indepth understanding of VIP player preferences and proactively deliver personalized promotions bonuses and incentives to maximize player value.
- Continuously monitor and analyze player activity identifying trends and opportunities to enhance player engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Stay uptodate with the latest product developments game features and promotions to effectively communicate this information to VIP players.
- Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
- Provide regular reporting on the performance of your VIP players accompanied by recommendations for improvement to the management team
Requirements
- Bachelors degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry with a strong emphasis on VIP player management.
- Profound understanding of the your country iGaming market along with indepth knowledge of player preferences.
- Bilingual or Native level of German Slovenian Finnish Norwegian Slovak Hungarian
- Outstanding communication and interpersonal skills.
- A customercentric mindset with a firm commitment to delivering toptier customer service.
- Strong analytical capabilities with a datadriven approach to decisionmaking.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours as VIP player management may occasionally require evening and weekend availability.
- Exceptional problemsolving skills and the capacity to remain composed under pressure
Benefits
- Health Insurance
- UNLIMITED KPIs performance bonus monthly
- Learning and development opportunities interesting challenging tasks;
- Official employment in accordance with the laws of Cyprus/Malta/Bulgaria and the EU registration of family members;
- Company fitness corner in the office for employees;
- Opportunity to develop language skills and partial compensation for the cost of language classes;
- Birthday celebration present;Time for proper rest and 24 working days of Annual Vacation;
- Breakfasts and lunches in the office (partially paid by the company)
Employment Type
Full Time
Key Skills
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