Customer Service Agent - German Market

Our Client

Via is on a mission to revolutionize global transportation. By harnessing cuttingedge technology were not just transforming daily commutes but also making a significant impact on reducing humanitys environmental footprint. With ambitious goals were committed to creating a more sustainable and efficient future for transportation worldwide. In the TaaS Operations project our team leverages collective strengths to achieve system efficiency unlock growth initiatives and drive operational excellence in our TransportationasaService deployments.

As we continue to expand in Europe were looking for Customer Support Agent to join our dynamic team! Youll collaborate with our Operations team to build and operate our exceptional ondemand services. Expect a comprehensive introduction to operations technology management and ondemand mobility. Youll be part of an emerging team experiencing the fastpaced mobility industry firsthand.

We Care: Youre passionate about giving a great customer experience and about our mission to enable accessibility to mobility and reduce the worlds carbon footprint.
Were Curious: Youre autonomous and proactive with a cando attitude that strives to resolve customer issues efficiently and in real time.
We Achieve Together: You strive to support the operations overall performance by providing feedback and insight into the key areas that drive a poor customer experience.

Tasks

What youll be doing

• Ensure the smooth daily operation of our services by handling contacts over the phone and via email.
• Prioritize customer satisfaction going the extra mile with every interaction.
• Support our drivers and passengers ensuring timely responses to their questions and concerns.
• Strive for firstcontact resolution to efficiently and satisfactorily address driver and passenger queries.
• Follow internal processes and systems to resolve customer issues taking the recommended next best actions.
• Demonstrate a full understanding of Via and its brand values.

Requirements

What skills & experience youll bring to us

• Fluent level of both written & spoken German.
• Able to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Be patient and empathic as youll be supporting a paratransit service.
• Autonomous and fast learner to provide effective support and to be proactive with a cando attitude.
• Solution oriented to provide the correct and best outcome for the customer.
• Be passionate about giving a great customer experience & have the ability to connect with customers build rapport and show empathy.
• Well organized and able to prioritize the workload with the ability to work under pressure and to calm even in stressful situations.

Benefits

What do we offer

• Starting date: November 2024.
• Contract: Temporary (6 months).
• Salary: 21.000 gross per year.
• Working hours: Full Time (39 hours per week) rotating schedule Monday Sunday from 9 am to 5 pm (5 days/week)
  (rotative weekends two weekends off per month guaranteed).
• Work Model: Hybrid working model.
• Fully Paid Training that optimally prepares you for your job 2 weeks duration (officebased).
• 24 holiday days per year on a fulltime basis.
• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
• Employee Assistance Program Free confidential and impartial guidance and support.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to signup for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Location: Barcelona Spain.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs of our diverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether