Senior Housekeeping Supervisor

Roles and responsibilities

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Maintain the presentation as requested at hotel/ department meetings and committees
• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations
• Handle guest concerns and react quickly, logging and notifying proper areas to service them
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Room Attendants are informed daily about VIPs, extras – priority in their section
• Ensures checkout rooms are returned in a timely manner
• Verify rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Assist with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors
• Be knowledgeable on all current guest services and events in the hotel
• Inspect show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the Housekeeping Team
• Notify Room Attendant/ House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room
• Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day
• Report any damage, special cleaning, change of soft furnishings etc. to Royal Service on any issues in all areas of the hotel
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Must be able to perform all Room Attendant and House Attendant duties
• Work with all Housekeeping staff to maintain and improve guest service scores
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
• Ensures all Lost and Found items are sent to Royal Service
• Ensures any Health/Safety matters are reported and followed up
• To conduct proper handover with each day Floor Supervisor to keep seamless information flow
• To check any late check outs and non-checked rooms for update before 6:00pm

Desired candidate profile

• Fluency in English (verbal & written) is essential
• High school diploma preferred, or equivalent
• Minimum 1-year experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Opera desirable
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision