Boat Captain

Roles and responsibilities

• General
• Reporting directly to the Dive Center Manager, drive all dive center boats in a safe and professional manner.
• Assist the Senior Manager in the development of other dive centers at other assets.
• Daily preparation of the dive boat.
• Captain the daily dive excursions.
• Ensure boat(s) are clean and presentable at all dives.
• Assist with daily cylinder filling and overall dive center appearance/organization.
• Work with Sustainability and SEZ departments to ensure alignment with sensitive and high-profile environmental issues in the development and operation of Marine Life and Underwater Tourism related assets.
• Work remotely and visit office as and when required.

Establishment of Dive Center: Pre-Opening

• Work alongside the Senior Manager to develop and deliver the dive center and necessary components.
• Working alongside and supporting all RSG departments during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.
• Become familiar with dive sites within reach of the asset.

Establishment of Dive Center: Post-Opening

• Safety is paramount and always the first priority.
• All activities conducted from the Dive Center are conducted in a professional manner.
• Ensure all daily diving activities are conducted in a safe and professional manner.
• Be familiar with the diving protocols to allow for effective drop in/collection of divers.
• Ensure up to date and accurate records are kept pertaining to boat maintenance and daily log.
• Establish and maintain effective working relationships with managers, co-workers, and the public.

Policies, Systems, Processes, Procedures, Standards and Reports

• Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the dive center operates in a controlled and consistent manner.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Desired candidate profile

Job Requirements:

Qualifications & Experience:

• Registered boat captain in Saudi Arabia
• Good knowledge the Al Wajh Lagoon
• Hospitality track record
• Experience with divers on boat
• Basic trouble shooting of boats/outboards

Essential Skills:

• Spoken English
• Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude
• Flexible and open-minded approach to environment and tasks
• Ability to self-motivate and deliver to agreed deadlines
• Good time-keeping
• Highly detail-oriented
• Guest experience oriented
• Able to work with different cultures and nationalities
• Ability to handle high-end clientele
• Guarantee the maximum safety standard possible for guests
• Be a perfect role model for other staff members
• Excellent leadership qualities
• Able to work in a dive resort environment and follow professional grooming standards
• Able to work both as part of a team and independently, and exercises sound judgment and discretion
• Has an interest in and an ability to build a solid understanding of marine conservation
• Ability to deliver a magical guest experience

Desirable Skills:

• Spoken language other than English (preferably Arabic)
• Boat mechanic (outboard)