Senior Technical Service Administrator Jobs in BSMG Investments in Ekurhuleni Metropolitan Municipality - South Africa

Senior Technical Service Administrator

BSMG Investments

Posted on : 22-10-2024

Employer Active

1 Vacancy

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Jobs by Experience

5years

Job Location

Ekurhuleni Metropolitan Municipality - South Africa

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-10-2024

Job Description

The overall purpose of this position is to ensure that the OEM and appointed ASPs day to day requirements are managed professionally at the expected SLAs. All repair process flow warranty claims compensation are well to the customers making the company the distributor of choice in order to help grow the business and increase service revenue. Maintain monthly spare parts system pricing taking into account ROE OEM pricing changes and landed cost activity. This person has full accountability and responsibility to ensure all RMAs and warranty claims are processed on time. All related software application and firmware update training as well as ensuring customer support is covered by yourself and the national service team. This person will have a proven track record of strong presentation training and communication skills.

Requirements

Matric
5 7 years administration experience in a customer service center environment.
Call center activity monitoring and supervisory experience.
Previous handling of Firm ware software and product application knowledge with OEMs an advantage.
Previous experience working with RMA claims portals.
Experience with spare parts cross boarder logistics customs clearance and duties handling.
Experience in ASP portal onboarding setup and management handling closed loop escalations and productrelated queries is a must.
Product knowledge Epson Argox Honeywell Data logic.
Strong presentation skills.
Computer literate.
Proven Advanced Microsoft Excel skills are essential.
KPI results driven with a workshop repair center background.

Technical diploma or degree Sales courses/diploma or continuous development PV system design, including string sizing, inverter specification 3 years' experience in Key Accounts Management and Solar PV technologies

Education

Technical Diploma or Degree

Employment Type

Full Time

Company Industry

Key Skills

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About Company

BSMG Investments

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Senior Technical Service Administrator

BSMG Investments

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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