Europe Customer Service Advisor Swedish Language
Europe Customer Service Advisor Swedish Language
Posted on :
22-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Educational/Professional Qualification Near native (interpreted as CEFR level B2/C1 Swedish) or native relevant market language and manageable English skills (B1 or better) in writing and speaking to understand documentation and log accurately in the client systems.
Requirements
Previous experience in an outsourced customer service environment is of advantage.
Work Experience / Responsibilities Handle phone calls with customer queries and provide resolution to end users.
Record case resolutions in the contact center tool based on client communication via phone email chat etc.
Ensure that cases are resolved within case life cycle as per individual balanced scorecard
Escalate priority issues per client specifications to the immediate lead as applicable
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all restored days
Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with Project KRAs.
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Attend training as required
Preferred Competencies Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications
Optimistic friendly positive and selfmotivated personality
Ability to work in team
Service oriented profile and with a focus on problem solving
Ability to work shift hours/ part time (to the extent legally possible) adapting fast on change of prioritization.
For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute
No remarks in a background check performed by Supplier e.g. no criminal record nor any default payments to client and no existing payment annotations. This includes: no instances of payment defaults arrears or unfavorable credit data and
Minimum age of 18 years old.
Previous experience in an outsourced customer service environment is of advantage. Work Experience / Responsibilities Handle phone calls with customer queries and provide resolution to end users. Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all restored days Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend training as required Preferred Competencies Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications, Optimistic, friendly, positive, and self-motivated personality, Ability to work in team, Service oriented profile and with a focus on problem solving, Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization. For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute, No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to client and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavorable credit data, and Minimum age of 18 years old.
Education
Education: Graduation in any discipline.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
