Receptionist
Receptionist
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Job Description
The Receptionist provides a warm welcoming and efficient first point of contact for guests. They serve as the face of the hotel and plays a vital role in creating a positive and memorable guest experience. Their primary responsibility is to greet guests handle checkins and checkouts manage reservations and provide information about hotel facilities services and local attractions. Additionally the Receptionist assists guests with their inquiries resolves any issues or concerns and ensures that their needs are met during their stay. They also handle administrative tasks such as processing payments maintaining guest records and coordinating with other hotel departments.
Qualifications :
- Education: A high school diploma or equivalent is required. Additional certifications or courses in hospitality management or guest service can be advantageous.
- Experience: Previous experience in a similar role preferably in a luxury hotel or upscale hospitality environment is preferred. Experience in handling guest inquiries checkins checkouts and reservations is valuable.
- Language Skills: Fluency in multiple languages is highly desirable however proficiency in English is a must.
- Communication Skills: Excellent verbal and written communication skills are essential. Receptionists should be able to effectively communicate with guests colleagues and other departments.
- Guest Service Orientation: A strong focus on providing exceptional guest service is crucial. Receptionists should have a friendly and professional demeanor display empathy and be proactive in addressing guest needs and resolving issues.
- Technical Skills: Proficiency in using computer systems including hotel management software reservation systems and Microsoft Office applications is required.
- Organizational Skills: Receptionists should have strong organizational skills to manage multiple tasks such as handling guest inquiries processing payments managing reservations and maintaining guest records.
- Attention to Detail: Being detailoriented is important to ensure accurate guest information precise billing and the ability to anticipate and address guest preferences.
- Professional Appearance: Receptionists should present a professional appearance and maintain a neat and wellgroomed appearance at all times.
- Flexibility and Availability: Receptionists may be required to work in shifts including weekends evenings and holidays. Flexibility in scheduling and availability to work during peak periods is expected.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
